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Delivery Policy

Delivery of goods


The user undertakes to check the order, contact and address details carefully before submitting a purchase order online. Deliveries will only be made to the delivery address selected on "final checkout" and are subject to availability and receipt of payment. We do our best to secure delivery within 24-48 hours (within major metropolitan areas, outer lying areas may incur additional time) from the date of your order but we will not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control. For major promotions, furniture and made to order items, processing may take additional time, please speak to your Licensee for an estimated time of delivery in these instances. Where delays and out of stock situations occur, every reasonable effort will be made to inform you if we believe there will be a substantial delay in your delivery. We do not accept any responsibility for such delay.

This policy applies only to merchandise purchased via the Licensees’ website.
Delivery of goods:

Please ensure that your stipulated delivery address is easily accessible to our delivery vehicles. If no one is present at the address when the delivery is attempted, the goods will be retained by the driver, who will telephone to re-arrange or will return later that day, if possible. Please view our payment options.
 
The following procedure must be followed when receiving the order:
  • Proof of identity of the person signing for the parcel will be required (valid proof of identity will constitute an Identity Document book or a driver’s license).
  • The identity number of the person receiving your parcel will be noted on the Delivery Note by the courier or Licensee’s representative, and you will receive a copy of the signed and completed Delivery Note and a Tax Invoice for your records.
Please ensure that the Licensees’ sealing tape securing your parcel is unbroken and the parcel is undamaged. In the unlikely event that the tape is broken or the parcel damaged, the following process applies:
  • You may inspect the order against the Delivery Note to ensure that everything is correct before signing the Proof of Delivery document. Should any item/s be missing or damaged, this will be noted on the Delivery Note and both you and the courier/ Office National outlets representative will initial next to the notation; or
  • You may sign for the order without inspecting it; however this will be noted on the Delivery Note. The courier or Licensee’s representative will then initial the Delivery Note, and in the unlikely event that any product/s is found to be missing thereafter, Licensees will not accept responsibility for said product/s; or
  • You may request the courier or Licensee’s representative to return the parcel, clearly stating the reasons as to why on the Delivery Note. Thereafter, you will be contacted by a Licensee’s representative in due course.

Delivery Methods:
Orders will be delivered via our delivery vehicle(s) or courier.

Delivery Areas:
Licensees deliver to physical addresses within the boards of South Africa, Namibia and Lesotho. There is no post office delivery service.

Delivery Fee:
All of the Licensees are independently owned and has their own delivery fees that can be viewed by selecting the following link click here

Delivery Times:
Monday to Friday between 8am and 5pm. We do not deliver on Good Friday, the 25th and 26th of December, the 1st of January or any public holiday in South Africa. There are no weekend deliveries.

Exceptions:
The relevant Licensee can also request the supplier to deliver an order on their behalf should the items be of such nature that it requires to be transported in a vehicle specifically equipped for transportation of such product/s.

Collection:
Some of our Licensees have retail outlets where you can arrange to collect your items purchased online, no delivery fee will apply in such instances. Should you wish to do this, please specify this in the special instructions field when completing your “final checkout” and the relevant Licensee will advise if this arrangement is possible together with their collection times and trading hours.

  1. Errors
    1. We shall take all reasonable efforts to accurately reflect the Goods, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence) we shall not be liable to make good on a transaction based on any error apart from refunding any monies paid by you to the Company.
  2. Electronic communications
    1. When you visit the Website or send emails to us, you consent to receiving communications from us electronically.
  3. Cancellation and refund
    1. You are, in terms of section 44 of the Electronic Communications and Transactions Act 25 of 2002 (“ECT Act“) entitled to cancel, without reason and without penalty, your order for the Goods within 7 (seven) days of receipt of the Goods. In such an event -
      1. you will receive a full refund of the purchase price within 30 (thirty) days of the date of your cancellation of the order;
      2. you undertake not to utilise the Goods;
      3. your agreement of purchase will be deemed to have been cancelled, and
      4. you will be liable in terms of section 44(2) of the ECT Act for the direct costs of returning the Goods, such as courier and/or shipping charges. If the Goods in question were procured from the “Import” section of our website from a third party affiliate supplier, you will also be liable for the direct costs incurred by us in returning the Goods to such third party affiliate supplier. You should note that your right to cancel your order for Goods without penalty set out in this clause, shall not apply where the Goods that you have ordered are books, or where audio or video recordings or computer software were unsealed by you, or where goods are made to your specifications or are clearly personalised.
    2. The Company will deliver the Goods to you as soon as reasonably possible, but no later than 30 (thirty) days of receipt of your payment (“Delivery Period“). We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 (seven) days of receiving such notification elect whether or not to proceed with your order for the Goods or cancel your order. If you elect to cancel your order, we will reimburse you with the purchase price.
    3. The Company may, in its sole discretion, accept the cancellation of an order by you, on sufficient cause shown and on a case by case basis. In which event the provisions set out in this clause 16 in respect of refunds and returns will similarly apply.